Customer Service

Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • shopPBS.org/education makes every effort to ship in-stock items within 24 hours of order placement.
  • Two Day delivery for orders with shipping destinations in Alaska or Hawaii require 3-4 additional business days for delivery. Overnight delivery is not available for orders with shipping destinations in Alaska or Hawaii.
  • Orders shipping to an APO / FPO military address or a Post Office box may only be shipped via standard ground.
  • All expedited orders require a street address.
  • You will not be charged for any item until it is shipped to you.
  • Please call a Customer Service Specialist at 1-800-424-7963 if you have any questions.